Shipping policy

Last updated: July 27, 2026

Thank you for shopping with WhiskCraft. This Shipping Policy explains how orders placed through whiskcraft.shop are processed, shipped, tracked, and delivered.

1. Free Worldwide Shipping

WhiskCraft offers free standard shipping worldwide on eligible orders.

No minimum purchase amount is required unless otherwise stated on the website or during a specific promotion.

Free shipping does not necessarily include:

Expedited shipping
Customs duties
Import taxes
Brokerage charges
Remote-area surcharges
Address-correction fees
Charges imposed by local authorities

Any available expedited shipping options and associated fees will be displayed at checkout.

2. Order Processing

Orders are generally processed within 1–3 business days.

Orders placed on weekends, public holidays, or during high-volume periods may be processed on the next available business day.

Processing time is separate from delivery time.

Before shipping an order, we may contact you to verify:

Payment details
Shipping information
Unusual order activity
Product availability
Address accuracy

A delayed response may delay fulfillment.

3. Estimated Delivery Time

Our estimated standard delivery time is:

7–10 business days after shipment

This is an estimate and not a guaranteed delivery date.

Delivery times may vary depending on:

Destination country or region
Customs processing
Carrier capacity
Severe weather
Public holidays
Remote delivery locations
Transportation disruptions
Incorrect shipping information
Events outside our reasonable control

4. Order Confirmation

After placing an order, you should receive an order confirmation email.

Please review the confirmation carefully and contact us immediately if any information is incorrect.

If you do not receive an order confirmation, check your spam or junk folder before contacting customer support.

5. Shipping Confirmation and Tracking

Once your order has shipped, we will normally send a shipping confirmation email containing available tracking information.

Tracking information may require several business days to update after the package is transferred to the carrier.

Some international or local delivery services may provide limited tracking events. A temporary lack of tracking updates does not necessarily mean the package has been lost.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting your order, verify:

Recipient name
Street address
Apartment, unit, or suite number
City
Province, state, or region
Postal or ZIP code
Country
Contact phone number

WhiskCraft is not responsible for delays, non-delivery, or additional charges caused by incorrect or incomplete information provided by the customer.

Contact us immediately if you need to correct an address. We cannot guarantee changes after an order has entered processing or has been shipped.

7. Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, customs fees, brokerage fees, or other government charges.

Unless expressly stated otherwise, these fees are not included in the purchase price and remain the customer’s responsibility.

Customs policies vary by destination. WhiskCraft cannot predict the amount of any customs charges or guarantee how quickly an order will clear customs.

Refusing a shipment because of customs charges may result in deductions from any available refund for costs incurred in returning or processing the package, except where prohibited by law.

8. Delivery Attempts

Carriers may require:

A signature
Access to the delivery location
Collection from a local pickup point
Payment of local import charges
Additional address verification

Customers are responsible for following carrier instructions and collecting packages within the carrier’s required period.

9. Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it:

Check around the delivery location.
Ask household members, neighbors, reception staff, or building management.
Check any safe-drop location.
Contact the carrier using the tracking number.
Contact WhiskCraft at support@whiskcraft.shop.

Please notify us as soon as possible so we can review the available shipping information.

A tracking status of “delivered” does not automatically determine the final outcome of a claim. We will review each case based on the available evidence and applicable law.

10. Lost Packages

A package may be considered lost when:

The carrier confirms loss
Tracking shows no movement for an extended period
The package does not arrive within a reasonable period after the estimated delivery date
The available delivery evidence supports a loss claim

After investigation, we may offer a replacement or refund, depending on the circumstances.

11. Damaged Packages

If your package arrives damaged:

Photograph the outer packaging
Photograph the shipping label
Photograph the damaged product
Keep all packaging materials
Contact us promptly

Please do not discard the package until we confirm whether it is required for a carrier investigation.

12. Multiple Shipments

Orders containing multiple products may be shipped in separate packages.

You may receive:

Multiple tracking numbers
Products on different dates
Packages from different fulfillment locations

There is no additional standard shipping charge for split shipments.

13. Delays Outside Our Control

WhiskCraft is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

Customs inspections
Natural disasters
Severe weather
Labor disruptions
Carrier shortages
Transportation interruptions
Government restrictions
Public health emergencies
International conflict
Incorrect customer information

We will make reasonable efforts to assist with delayed shipments.

14. Refused, Unclaimed, or Returned Packages

Packages may be returned to us when:

The customer refuses delivery
The address is incorrect or incomplete
Customs fees are unpaid
The package is not collected
Delivery attempts are unsuccessful

After the package is returned, we may offer a refund or reshipment. Costs charged to us because of refusal, non-collection, or incorrect customer information may be deducted where permitted by law.

15. Order Changes and Cancellations

We cannot guarantee changes after processing begins. Once shipped, an order cannot be cancelled and must be handled under our Return and Refund Policy.