Contact information

Last updated: July 27, 2026

Contact WhiskCraft

Thank you for visiting WhiskCraft.

We are committed to providing professional and responsive customer service. Whether you need help choosing a product, tracking an order, requesting a return, or resolving a concern, our support team is ready to assist.

Customer Support

Business Name: WhiskCraft
Website: whiskcraft.shop
Email: support@whiskcraft.shop
Phone: +1 604 999-0204

Business Address

WhiskCraft
2449 Centennial Dr
Blind Bay, BC V0E 1H2
Canada

Customer Service Hours

Monday to Friday: 9:00 AM–6:00 PM Pacific Time
Saturday, Sunday, and Canadian public holidays: Closed

Messages may still be submitted outside these hours and will be reviewed on the next business day.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

During public holidays, promotional periods, or unusually high support volume, responses may take longer.

Information to Include

To help us resolve your inquiry efficiently, include:

Your full name
Your order number
The email address used at checkout
A clear description of your request
Relevant photographs or videos
Product name and quantity
Tracking number, when applicable

Please do not send sensitive financial information, payment card numbers, passwords, or account credentials by email.

Order Assistance

Order confirmation
Address corrections
Shipping and tracking
Missing or delayed packages
Damaged or defective products
Incorrect or incomplete orders
Returns and refunds
Product information
Website accessibility concerns
General customer service

Returns

Do not mail a return to our business address without authorization.

Customers must first contact support@whiskcraft.shop and follow the return instructions provided by our team.

Unauthorized returns may not be accepted.

Business and Partnership Inquiries

For wholesale, partnership, collaboration, media, or other business inquiries, contact:

support@whiskcraft.shop

Please include the nature of your proposal and your relevant business information.

Complaints

We take customer concerns seriously.

To submit a complaint, email support@whiskcraft.shop with the subject line:

Customer Complaint – Order #[Your Order Number]

Please describe the issue and the resolution you are seeking. We will review the matter and respond as soon as reasonably possible.

Official Communications

Official customer service communications from WhiskCraft will normally come from an email address using the @whiskcraft.shop domain.

Be cautious of messages requesting passwords, complete payment card information, wire transfers, cryptocurrency payments, or payments outside our official checkout.