Refund policy

Last updated: July 27, 2026

Thank you for shopping at WhiskCraft. We want you to feel confident when purchasing from us. This Return and Refund Policy explains the conditions under which products purchased through whiskcraft.shop may be returned, exchanged, replaced, or refunded.

By placing an order through our website, you acknowledge that you have reviewed and agreed to this policy.

1. 30-Day Return Policy

We offer free returns and refunds within 30 days of delivery.

To be eligible for a return, your request must be submitted within 30 calendar days from the date the tracking information shows that your order was delivered.

Returned products must:

Be unused, unworn, unwashed, and in their original condition
Include all original parts, accessories, manuals, and packaging
Be free from stains, damage, odors, scratches, or signs of misuse
Include proof of purchase, such as your order number or order confirmation email

Products that do not meet these requirements may not qualify for a refund.

2. Starting a Return

To request a return, contact us at:

Email: support@whiskcraft.shop
Phone: +1 604 999-0204

Please include:

Your full name
Your order number
The product you wish to return
The reason for the return
Clear photographs or videos if the product is damaged, defective, incomplete, or incorrect

Do not send products back without first contacting our customer support team. Returns sent without prior authorization may be delayed, refused, or returned to the sender.

Once your return request has been reviewed, we will provide return instructions and, where applicable, a prepaid return shipping label.

3. Free Return Shipping

WhiskCraft provides free return shipping for approved returns submitted within the 30-day return period.

Return shipping is free when:

The product arrived damaged
The product is defective
You received an incorrect item
The order arrived incomplete
The return otherwise qualifies under our 30-day return policy

You must follow the return instructions provided by our customer support team. WhiskCraft is not responsible for products returned using an unauthorized shipping method or sent to an incorrect address.

4. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

Arrives damaged
Has a manufacturing defect
Is materially different from the product ordered
Is missing parts or accessories
Does not function as reasonably expected when used according to its instructions

Please submit clear photographs or videos showing the issue, the product packaging, and the shipping label.

After reviewing your request, we may offer:

A replacement product
Replacement parts
A full refund
Another appropriate resolution

Do not discard the product or its packaging until we confirm that it is no longer required.

5. Non-Returnable Items

For health, safety, and operational reasons, the following products may not be eligible for return unless they arrived damaged, defective, or incorrect:

Products that have been used
Products showing signs of wear, misuse, or improper care
Products damaged after delivery
Products returned without original components or packaging
Products altered, repaired, or modified by the customer
Gift cards
Personalized or customized products
Clearance or final-sale products clearly marked as non-returnable
Products returned more than 30 days after delivery

Nothing in this section limits any rights that cannot lawfully be excluded under applicable consumer protection laws.

6. Exchanges

We may offer an exchange for an eligible product, subject to availability.

The fastest way to obtain a different product is generally to return the original item and place a new order after your return has been approved.

If the requested replacement is unavailable, we may provide a refund instead.

7. Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

To request a cancellation, contact us immediately at support@whiskcraft.shop.

We cannot guarantee that a cancellation request will be completed before fulfillment. Once an order has been shipped, it must be handled through our standard return process.

WhiskCraft reserves the right to cancel an order due to:

Suspected fraud
Payment authorization problems
Pricing or inventory errors
Incorrect or incomplete shipping information
Product unavailability
Violations of our Terms of Service

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

8. Refunds

Once a returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after approval for the refund to appear in your account. Processing times may vary depending on your bank, card issuer, payment provider, or financial institution.

Original expedited shipping charges, customs duties, taxes, brokerage charges, and other third-party fees are non-refundable unless required by law or unless the return resulted from an error by WhiskCraft.

9. Late or Missing Refunds

If you have not received an approved refund:

Check your bank or payment account.
Contact your credit card company or payment provider.
Contact your financial institution, as posting delays may apply.
Contact us at support@whiskcraft.shop if the refund still cannot be located.

10. Refused and Undeliverable Packages

If an order is refused, unclaimed, or returned because of an incorrect or incomplete address provided by the customer, we will contact the customer after the package is returned.

Any refund or reshipment may be reduced by costs imposed on us by the carrier, except where the delivery failure resulted from an error by WhiskCraft or where applicable law requires otherwise.